Frequently Asked Questions (FAQ)

To subscribe to any course you should follow the below-mentioned steps:

1. Create your account with us by entering your email id and mobile number.  If you have already created your account then simply Login on the site.
2. Choose your desired course and select the period of subscription you want. You can subscribe for any course independently for a minimum period of three months to a maximum period of twelve months.
3. Submit / Review your billing address and place the order.
4. Make payment online. (You can use Debit Card, Credit Card, UPI or Net Banking, etc.)
5. After successful payment, you will be enrolled in the desired course instantly and can start learning immediately.

You can download study material in the form of a PDF document but you can not download videos. You can watch videos online only up to the period you have subscribed for.

You can download study material in the form of a PDF document through the link available under the ‘My Courses and Notes’ section of your dashboard. The below-mentioned image is an example of the download link :

You can watch our video lectures on mobile and computer/laptop but simultaneous double login is not allowed. Further, it is highly recommended to check that your device supports our video streaming platform. All our courses display a demo video for this purpose on the course page itself. If you can play that video smoothly that means your system is compatible with our platform.

Below mention image is an example of the demo video

‘Course Validity Period’ represents the period for which you will be allowed to access the course. You can change the validity period as per your requirement while subscribing to the course and will not be changeable once you place the order.

The course content will be the same irrespective of the validity period selected and once the validity of the course is complete, videos of the course will be locked and will not be accessible. So it is advised to choose the validity period carefully while subscribing to the course.

You can watch as many times as you want within the course validity period.

No, you will have to download and print the study material at your own. We do not send anything physically. We deliver our content online only.

You need not worry, just intimate us about the incident with your Name, Order Number and Transaction Date on our email: help@academyofaccounts.org or WhatsApp: +91-8800215448 (anytime) or call at +91-8800215448 (between 3pm-8pm only). You can also send this information through your dashboard under ‘Need Help’. We shall verify your payment and activate it within 24 hours.

No, once a course has been subscribed by you, we can not provide any refund, either totally or partially. We suggest that first, you go through the demos and free-to-use content before you subscribe to our courses. For demos, you will find links/videos in the footer of the website and on the course page. 

You can subscribe for extra topics separately, subject to availability. You should preferably discuss the matter with our team prior to subscription/enrolment.

When we update our website many logged-in users are logged out automatically. You just have to re-login again using your email id and password. Make sure either your name is appearing or showing the ‘Dashboard and Log Out’ button, in the top right corner of the website.

Your device should meet the below mention requirements

Desktop or Laptop Configuration :

• Windows 7 Home Premium 32 bit/64 bit & above, including Window versions 8, 8.1, 10.
• Intel Quad Core 1.5 GHz or higher with 2 GB of RAM or higher. (If your system has any other processor then it should be 2.0 GHz or higher with 2GB of RAM or higher)
• Internet with at least 4 Mbps internet speed
• Any of the following browsers :

1. 1. Chrome 30+ (has automatic updates)
   2. Firefox 27+ (has automatic updates)
   3. Internet Explorer 11
   4. Microsoft Edge
   5. Safari 9+

Mobile/Tablets Configuration :

• Android (Lollipop) version 5.0+
• iOS version 9.3.5+
• CM Browser or Google Chrome
• 4G sim or WIFI with at least 4 Mbps internet speed